Return and Refund Policy
Thank you for shopping at Chaitrika Handlooms! We strive to provide our customers with high-quality, authentic ethnic wear products crafted on handlooms. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
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1. Returns
We accept returns within 7 days from the date of delivery under the following conditions:
- To raise a complaint based on return and Refund a complete 360-degree parcel opening video must be provided.
- The product must be unused, unworn, unwashed, and in its original packaging with all tags and labels attached.
- Items that show signs of wear, alteration, or any form of damage after delivery are not eligible for return.
- Customized or personalized orders are not eligible for return.
To initiate a return, please contact our Customer Support team at chaitrikahandloom@gmail.com or call/Whatsapp us at +91 79996 89757 within the 7-day return period. Provide your order details, and we will guide you through the return process.
2. Return Shipping
The customer is responsible for return shipping costs unless the product was received damaged or an incorrect item was sent. We recommend using a trackable shipping method to ensure your returned item reaches us safely.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
Please note:
- Shipping costs are non-refundable.
- Refunds may take additional time to reflect in your account, depending on your bank or card issuer.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately (within 24 hours of delivery) at chaitrikahandloom@gmail.com. We will arrange for a replacement or a full refund, including any return shipping costs.
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Thank you for choosing Chaitrika Handlooms, and we appreciate your support of traditional handloom craftsmanship. If you have any questions or need further assistance, please don’t hesitate to reach out to us.